Help Center
How can we help?
Short guides for every role. Members get guided pop-up tours of the portal too — sign in and press Help on any page, or open the Training tab.
Company admin
For the person who runs MyAIGuide.Pro for their company: seats, people, launch and billing.
Start here
How a company account works and what a company admin does.
How a company account works
A company account gives your people MyAIGuide.Pro seats paid by your organisation. Here is how it is set up, from first call to your team signing in.
Your role as company admin
What the company admin does, which other contacts we need from your organisation, and what your coordinator handles for you today.
Seats & people
Seat groups, choosing a level for each group, and people joining or leaving.
How seats and seat groups work
Seats come in groups you name yourself. Each group has one level and a fixed number of seats. Here is how they are counted and changed.
Choosing a level for each group
What Starter, Member and Executive people each get, so you can match each seat group to the right level.
When people join, move or leave
How to add a new person, move someone to another group, or remove someone who leaves, and what happens to their account.
Launch & adoption
Kickoff, what your people will see, and getting them to actually use it.
Your first week: the kickoff
What happens in your kickoff call, who should join, and a checklist to get your people signed in during week one.
What your people see when they sign in
A walk through the member portal your team uses: Home, Training, Classroom, AI News, Apps, Guide Me and the Help button.
Getting your people to actually use it
Our adoption targets, the check-ins we run with you, and practical ways to get more of your seats active.
Billing & changes
Invoices, payment terms, adding seats and renewals.
Invoices, payment terms and reminders
How your company is billed: offline invoice or Stripe invoice, payment terms, the reminders we send, and what happens if a payment is late.
Renewals, changes and cancelling
How renewal works, how to change seats or groups during your term, and what happens if you decide to cancel.
Privacy & help
What we report about your people, and how to get help.
Privacy: what we report to your company
We report usage to companies only as totals, and only for groups of 3 or more people. Here is what that means for you and your team.
Getting help as a company admin
Who to contact for what: your coordinator for account questions, the Help Center, and the Help button and Help & FAQ for your people.
Coming soon: your company consoleComing soon
A self-serve console for company admins is on the way: seat meters, inviting people yourself, requesting more seats and a usage summary.