Invoices, payment terms and reminders

Your company is billed monthly at the price agreed in your proposal and agreement, plus applicable tax. Your people never pay for their seats themselves.

Two ways to be billed

Chosen with you during setup:

• Offline invoice. We email an invoice and you pay by bank transfer. Each invoice has its own number, starting with MAG.
• Stripe invoice. Stripe emails a monthly invoice with a secure pay link.

Both follow your agreed payment terms, for example Net 30 (payment due 30 days after the invoice date).

Who receives invoices

Invoices go to your finance contact and the invoice email you gave us. If you use a PO number or cost centre, we put it on every invoice.

If your finance contact or invoice email changes, tell your coordinator before the next invoice.

Reminders

For offline invoices we send friendly reminders before the due date, on the due date and after it. If there is a problem with an invoice, just reply to the reminder and your coordinator will sort it out.

If a payment is late

If an invoice stays unpaid, our owner may decide to:

• Pause your account: no new people can be invited.
• Suspend your account: your people's seats lose access until it is resolved.

We always try to reach your finance contact first.

Where to see what you pay

Your monthly amount, term and billing method are in your proposal and agreement. Ask your coordinator any time for a copy of an invoice.