Renewals, changes and cancelling

Your agreement runs for a fixed term, usually 12 months unless agreed otherwise. Here is how changes and renewals work.

Changes during your term

• More seats or a new group: we price it, our owner approves it, and you confirm a short written amendment. The new amount starts from your next invoice.
• Moving someone between groups: tell your coordinator. Counts are updated and there is no paperwork unless a group needs more seats.
• Price changes always need a written amendment approved by our owner.

Renewal timeline

1. About two months before your term ends, we prepare your renewal.
2. Six to eight weeks before, your coordinator books a renewal call with you and your finance contact to review usage and plan the next term.
3. About a month before, the renewal agreement goes out. It follows the same signing rules as your first agreement: an authorised signer, confirmed from their own work email.

If you decide to cancel

1. Tell your coordinator in writing.
2. Your people keep their seats until the end of the period you have paid for.
3. After that, our team switches off the company seats. Their accounts are kept, and anyone who wants to carry on can choose a personal membership.
4. We send a final invoice or credit note.

Anyone with their own paid personal subscription keeps it. A company account never cancels a person's own subscription.

Tip

Bring your questions to the quarterly review. It is the best time to adjust groups before renewal comes around.