Getting your people to actually use it

Seats only pay off when people use them. We work with you towards two targets agreed at kickoff:

• At least 60% of seats active by day 30
• At least 80% of seats active by day 90

How we track it together

• Day 30: your coordinator emails you usage numbers.
• Day 60: if you are below target, we book a call to plan what to change.
• Day 90: a quarterly review with you and your AI lead, then every 90 days after that.

Usage is always shared as totals for groups, never person by person. The article "Privacy: what we report to your company" has the details.

What works

1. Launch it as a team. Invite a group together and give everyone the same first task, such as completing their profile and trying one app.
2. Have leaders go first. When leaders share what they tried, others follow.
3. Use the Help button. Tell people to press Help in the portal header whenever they are unsure. It shows guides for the page they are on.
4. Make it a habit. The daily AI News feed, the Weekly magazine and Guide Me give people a reason to come back often.
5. Share wins. The Community is a good place for people to post what worked. Only Executives show their real name there, so others can share freely.
6. Nudge the whole group. Ask your coordinator how many seats are active so far, and send your team a friendly reminder to look for the invite and create their account.

If people get stuck

The most common problem is signing up with a different email from the one invited. Ask them to use the exact invited address. If a "your seat is ready" email never arrived, check spam and ask IT to allow-list our emails.