When people join, move or leave

People change. Here is how to keep your seats up to date. Today you send each change to your coordinator, who makes it for you.

Someone joins

1. Email your coordinator the person's name, work email and seat group.
2. If the group has a free seat, they are added at the group's level and get a "your seat is ready" email.
3. Ask them to create their account with that exact email. A different address starts a separate, unpaid signup.

Tip: send people in batches, for example once a week, so they arrive together and can start as a group.

Someone moves group

Tell your coordinator the new group. Their level changes to that group's level and both seat counts are updated. Their account, progress and history stay the same.

Someone leaves

1. Tell your coordinator their name, work email and last day, as soon as you know.
2. We take them off your company account and free their seat in your count.
3. Our team then switches off their company access. Today this is a manual step on our side, so it isn't instant. Your coordinator confirms when it's done.

Their account itself is kept.

People who already pay personally

If someone already has their own paid MyAIGuide.Pro subscription, joining your company account never cancels it, and leaving your company doesn't touch it either. Let your coordinator know when this happens so we can sort out which level applies.

Good to know

• One person, one email. Avoid inviting the same person under two addresses.
• If someone is already part of another company account, we check with our owner before moving them.
• Personal email addresses need our owner's approval.

A company console where you can invite and remove people yourself is coming.